Privacy Policy

Customer-Centric Innovation ("we," "our," or "us") is an agent development and integration studio. This Privacy Policy explains how we handle information in connection with our services and our use of the LinkedIn Community Management API.

1. About Our Services

We build custom agents that automate research, analysis, and communication workflows for our clients. Our work includes:

• Research Infrastructure: Agents that collect and analyze information from open sources such as patents, academic papers, grants, and public company databases
• VC Intelligence Tools: Custom solutions for deal flow analysis, founder research, and client communication
• LogiScope Agent: News monitoring and analysis for maritime transport and container shipping from open data sources

We work with open-source data and publicly available information. We do not operate a consumer platform or collect personal data from end users browsing our website.

2. LinkedIn Community Management API

We use the LinkedIn Community Management API to manage our organization's LinkedIn presence. This includes:

• Publishing content to our company page
• Monitoring engagement on our posts (likes, comments, shares)
• Accessing analytics about our page performance
• Responding to comments and messages on our company page

2.1 What LinkedIn Data We Access

When authorized to manage our LinkedIn organization page, we access:

• Our organization page information (follower count, page analytics)
• Posts and content published on our page
• Public engagement metrics (reach, impressions, engagement rates)
• Public profile information of users who interact with our page (name, headline) as displayed by LinkedIn

2.2 How We Use LinkedIn API

We use the LinkedIn API solely to:

• Manage and publish content on our company's LinkedIn page
• Track performance of our content and understand our audience
• Engage with our community through comments and responses

We do not use LinkedIn data for marketing to non-followers, data brokering, or any purpose outside managing our own company presence.

2.3 LinkedIn Data Retention

Analytics and engagement data from LinkedIn is retained for business intelligence purposes. You can revoke our page management permissions through LinkedIn's administrative settings at any time.

3. Website Visitor Information

When you visit our website, we may collect basic technical information through standard web server logs:

• IP address
• Browser type and version
• Pages visited and time spent
• Referring website

This information is used to maintain and improve our website. We do not use tracking cookies or third-party analytics beyond basic server logs.

4. Client Project Information

When we work on custom agent development projects, we may process information as directed by our clients. In these cases:

• We act as a service provider under the client's direction
• The client determines what data is collected and how it's used
• We implement appropriate security measures for any data we handle
• We do not retain client data after project completion unless explicitly agreed

5. Information Security

We implement reasonable technical and organizational measures to protect information we handle:

• Secure data transmission protocols
• Access controls and authentication
• Regular security reviews of our systems

6. Information Sharing

We do not sell, rent, or trade information. We may share information only when:

• Required by law or legal process
• Necessary to protect our rights or safety
• Working with service providers who assist our operations (hosting, infrastructure) under confidentiality obligations

7. Your Rights

You have the right to:

• Request information about what data we hold about you
• Request correction or deletion of your information
• Object to how your information is used
• Revoke permissions for LinkedIn page management

To exercise these rights, contact us at the email below.

8. Third-Party Services

Our use of LinkedIn data is governed by:

• LinkedIn API Terms of Use
• LinkedIn Privacy Policy
• This Privacy Policy

9. International Data

We operate internationally. Information may be processed in different countries, with appropriate safeguards in place to protect it.

10. Changes to This Policy

We may update this Privacy Policy. Material changes will be reflected in the "Last Updated" date above. Continued use of our services after changes indicates acceptance.

12. Consent

By using our services, you acknowledge this Privacy Policy and consent to the practices described.